cleaned carpet
Don’t fall for carpet cleaning service scams in Dallas!
22 August 2016 | (No Comments)

Ask anyone in Dallas what they are looking for in a carpet cleaning service. An affordable price is always at the top of their list. Thus enters coupons, which are as popular with deal-seekers as with advertisers. Coupons and special offers are a great way for carpet cleaning services to be noticed, but deceptive companies can often use them to trick customers. Discerning consumers in Dallas must be careful not to fall into traps and lose money when the advertisers offer something too good to be true. Yes, many people look to coupons and special deals for huge savings for their carpet cleaning. They may not always get what is expected.

A common tactic used by carpet cleaning services in Texas (and Dallas particular) is to advertise an unbelievably low rate, often under ten dollars per room, to attract clients and then change the offer or the rate when a representative actually arrives. This is known as a “bait and switch”. It is considered an abusive business practice.

What this means for customers in Dallas is that an offer for a discount cleaning service may change and turn out to be only for a portion of the cleaning process, or a company may claim that the offer is not valid in your type of home.

Take one example from an NBC local journalist named Jenn Stratham.  In 2012, she investigated a series of offers for carpet cleaning under ten dollars. Of four investigated carpet cleaning services, every single one refused their advertised coupons and subjected their clients to extensive raised prices and negotiations. On some of the cases, final estimates were hundreds of dollars above the expected and advertised price.

This is typical of the traditional bait-and-switch scam. Once a representative is in your home, the offer is changed or amended. The company may claim the advert did not include all the information and present a significantly higher price. Then, they will negotiate to make it appear as if a new, raised price is actually a good deal. Still, the customer ends up paying more than they budgeted and wastes time and money.

The best way to protect against these scams are to make sure dishonest companies never have the opportunity to step into your home. To do this, research is key! Customers should call carpet cleaning companies in advance to check that coupons and offers are valid and should try to get an estimate before staff arrives.

To combat these problems with dishonest carpet cleaning services, ekoserve always posts accurate price rates online to make sure customers are certain they will be protected. This means every one of ekoserve’s carpet cleaning customers in Dallas knows exactly what service they are getting and that they will never be blindsided by a deceptive offer. All ekoserve prices online are posted as-is, without surprise add-ons, or rate changes. ekoserve also provides free quote scheduling online, so Dallasites aren’t pressured into using a service they don’t want.

In the end, the only way to protect yourself is to inform yourself! If an offer seems too good to be true, it may just be. Customers should be skeptical and save time by researching prices ahead of time. The best way to get a job done is to do it right, without cutting corners, and without falling for tricks and deceptions. Happy carpet cleaning!

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